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The influence of perceived risks on yacht voyagers’ service appraisals: evaluating customer-to-customer interaction as a risk dimension
This study investigates the impact of customer-to-customer interaction (CCI) related risks on the value perceptions of yacht voyagers. The present study also addresses the interplay with perceived value and other service ...
A Comprehensive evaluation of yacht charter service concept: influence of voyager-to-voyager interaction on service satisfaction
(Galenos Yayıncılık, 2021)
The study attempts to evaluate yacht charter service attributes considering the service quality, customer satisfaction, and loyalty three-leg framework. Besides visited destinations, the service concept is enlarged with ...
Extending collaborative consumption concept to yacht charter services: The case of Blue Voyage
(Varna University of Management, 2021)
Collaborative consumption (CC) is a form of sharing in which participants jointly conduct services thereby creating a variety of benefits ranging from economic to social. CC has been widely studied in the hospitality ...