Browsing by Author "Gok, Osman"
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A Comprehensive Evaluation of Yacht Charter Service Concept: Influence of Voyager-to-Voyager Interaction on Service Satisfaction
Paker, Neslihan; Gok, Osman (GALENOS YAYINCILIK, 2021)The study attempts to evaluate yacht charter service attributes considering the service quality, customer satisfaction, and loyalty three-leg framework. Besides visited destinations, the service concept is enlarged with ...