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dc.contributor.authorPaker, Neslihan
dc.contributor.authorGök, Osman
dc.date.accessioned2022-06-01T19:55:11Z
dc.date.available2022-06-01T19:55:11Z
dc.date.issued2021
dc.identifier.citationNeslihan Paker & Osman Gök (2021) The influence of perceived risks on yacht voyagers’ service appraisals: evaluating customer-to-customer interaction as a risk dimension, Journal of Travel & Tourism Marketing, 38:6, 582-596.en_US
dc.identifier.issn1054-8408
dc.identifier.urihttps://doi.org/10.1080/10548408.2021.1969316
dc.identifier.urihttps://hdl.handle.net/20.500.12569/600
dc.description.abstractThis study investigates the impact of customer-to-customer interaction (CCI) related risks on the value perceptions of yacht voyagers. The present study also addresses the interplay with perceived value and other service outcomes, i.e., trust and loyalty. Data were collected from 359 voyagers and the model was tested via structural equation modeling. The results reveal that service-related and psychosocial risk dimensions are negatively associated with perceived value and CCI significantly influences other risk dimensions. Perceived value influences both trust and loyalty and trust has a significant impact on loyalty. The findings demonstrate the importance of CCI risks for high interaction services. © 2021 Informa UK Limited, trading as Taylor & Francis Group.en_US
dc.language.isoengen_US
dc.publisherRoutledgeen_US
dc.identifier.doi10.1080/10548408.2021.1969316
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectBlue Voyageen_US
dc.subjectCustomer-to-customer Interactionen_US
dc.subjectLoyaltyen_US
dc.subjectMarine Tourismen_US
dc.subjectPerceived Risksen_US
dc.subjectPerceived Valueen_US
dc.subjectServices Marketingen_US
dc.subjectTrusten_US
dc.subjectYacht Charteringen_US
dc.subjectYacht Tourismen_US
dc.titleThe influence of perceived risks on yacht voyagers’ service appraisals: evaluating customer-to-customer interaction as a risk dimensionen_US
dc.typearticleen_US
dc.relation.journalJournal of Travel and Tourism Marketingen_US
dc.departmentKavram MYOen_US
dc.authorid0000-0001-8087-7758
dc.identifier.volume38en_US
dc.identifier.issue6en_US
dc.identifier.startpage582en_US
dc.identifier.endpage596en_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.department-tempPaker, N., Department of Logistics, Izmir Kavram Vocational School, Konak, Izmir, Turkey; Gök, O., Department of Business Administration, Yasar University, Bornova, Izmir, Turkeyen_US
dc.contributor.institutionauthorPaker, Neslihan
dc.identifier.scopus2-s2.0-85113771923en_US


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