Investigation of intercultural sensitivity levels of department managers working in hotel enterprises according to some demographic features

Abstract

Introduction: The world has become a global village with the development of globalization, technology, transportation opportunities and socio-economic living conditions. Multinational, multicultural businesses have been formed with the effect of globalization. Tourism activities have also gained a global dynamic. People from different cultures travel to different geographies for different purposes, and this highlights the need for managers and employees of tourism businesses to adapt to people from different cultures and multicultural environments.