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dc.contributor.authorKabak, Kamil Erkan
dc.contributor.authorŞen, Asım
dc.contributor.authorGöçer, Kenan
dc.contributor.authorKuçuksöylemez, Seçil
dc.contributor.authorTuncer, Güngör
dc.contributor.editorÖzşahin, M
dc.description10th International Strategic Management Conference --JUN 19-21, 2014 -- Rome, ITALYen_US
dc.descriptionWOS: 000346089700126en_US
dc.description.abstractIn most situations managing the strategy execution process include the best practices of Total Quality Management (TQM) through increasing employee job satisfaction. The purpose of this study is to measure the impact of TQM activities on the job satisfaction for small and middle sized companies (SMEs) in the service sector of Turkey with an empirical analysis. Five TQM practices chosen to have a significant impact on job satisfaction are employee training and education, employee relations and teamwork, employee reward and recognition, quality culture and employee empowerment. The variables are analyzed using the Exploratory Factory Analysis (EFA), descriptive statistics analysis, correlation analysis and an independent sample t-test. Results show that employee training and education, and employee relations and teamwork are the most dominant factors on job satisfaction. However, there are some considerable factors such as facilities, job security, rewards and there is little impact of education and salary levels on job satisfaction. (C) 2014 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY-NC-ND license (
dc.description.sponsorshipInt Strateg Management & Managers Assocen_US
dc.relation.ispartofseriesProcedia Social and Behavioral Sciences
dc.subjectTotal Quality Managementen_US
dc.subjectService Sectoren_US
dc.subjectJob Satisfactionen_US
dc.titleStrategies for employee job satisfaction: A case of service sectoren_US
dc.relation.journal10th International Strategic Management Conferenceen_US
dc.departmentMülkiyet Koruma ve Güvenlik Bölümü, İş Sağlığı ve Güvenliği Programıen_US
dc.relation.publicationcategoryKonferans Öğesi - Uluslararası - Kurum Öğretim Elemanıen_US
dc.department-temp[Tuncer, Gungor] Kavram Meslek Yuksekokulu, Istanbul, Turkeyen_US
dc.contributor.institutionauthorTuncer, Güngör

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